Product Return Policies and For more : For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items’s functions are working. We will credit or exchange for DEFECTIVE items only (minus the cost of shipping and handling, and subject to a 15% restocking fee). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded, so please keep all packaging for the 30 day return period. Customs and Import Duties Information : You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; Bururu has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to adult products. We will not be held responsible nor will we issue credit for items seized by the customs service of any country. Customer Care : Bururu will make every effort to respond to your customer queries, feedback and order information as quickly as possible. However, due to fluctuating order volume, there may be delays in our response time to your request. Please submit any requests by using the email forms located on our Contact Us page, and throughout the site. If you prefer, you can also fax us at 82-2-771-7720 as informed. Order : We request information from the user on our order form. Here, a user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.